Refund policy

Everything we sell (prints, posters, mugs, phone cases, laptop sleeves, t-shirts and sweatshirts) is made to order, just for you.

If something is wrong, we fix it. If your item arrives damaged, misprinted, or isn't what you ordered, email us within 30 days of delivery at hello@hello.chromaticsipspectrum.com with your order number and a photo. We'll send a free replacement or a full refund, your choice. You don't need to send the item back.

Changed your mind? Because each item is made to order, we can't accept returns or exchanges for a change of mind, or for a wrong size, color, phone model or style choice. Please check the size guide and your phone model before ordering. If you contact us within 2 hours of ordering, before it goes into production, we can usually cancel it for a full refund.

Lost in transit. If tracking shows no movement for 14 days, or your order arrives without the item, contact us and we'll remake and resend it at no cost.

Refunds go back to your original payment method within 5 to 10 business days of approval.